General terms and conditions

Last updated: June 3, 2026

Courtesy translation. In case of any conflict between this version and the Spanish version, the Spanish version shall prevail.

1. Parties

These general terms (hereinafter, "Terms") govern the contracting of services provided by:

  • Bravae Business Services, S.L.
  • Tax ID: B65449522
  • Address: Av. Diagonal, 497 — 5th floor (FeuDuNord), 08029 Barcelona, Spain
  • Email: customer.service@bravae.com

(hereinafter, "Bravae"), to natural or legal persons who contract any of the plans and services offered through the platform bravae.com (hereinafter, the "Customer").

2. Purpose

Bravae offers enterprise Artificial Intelligence services under SaaS (Software as a Service) model, including, among others: RAG-based assistants with private Customer corpus, agentic automation, digital humans, and XR experiences. The detail of each service, its functionalities, capabilities, and limitations is published at bravae.com and forms an integral part of these Terms.

3. Plans and pricing

Current plans and prices are published on the pricing page. Bravae reserves the right to modify plans or their economic conditions, communicating changes to the Customer with at least 30 days notice for recurring subscriptions.

Unless expressly indicated, prices are expressed in euros and do not include legally applicable taxes (VAT or other levies), which will be added to the invoice amount when applicable.

4. Contracting and billing

Contracting is carried out through the website via the registration and payment flow, or by specific contract in the case of "AI Solutions" or "Enterprise" plans. Payment processing is performed through Stripe Inc., whose terms and policies of security and privacy govern the processing of payment data.

Invoices are issued in the cycle corresponding to the contracted plan (monthly or annual). The Customer guarantees the truthfulness and update of billing data. Failure to pay on the indicated date may entail suspension of the service in accordance with clause 9.

5. Duration, renewal, and cancellation

Subscriptions are contracted for the period indicated in the chosen plan (monthly or annual) and are automatically renewed for successive periods of equal duration, unless the Customer communicates their wish not to renew with at least 30 days notice before the end of the current period, through the account panel or by email to customer.service@bravae.com.

The cancellation will take effect at the end of the current billed period, without generating the right to refund for the part already consumed, unless express legal provision to the contrary.

6. Right of withdrawal (consumers)

When the Customer is a consumer in the sense of the Spanish Consolidated Text of the General Law for the Defense of Consumers and Users (RDL 1/2007), they will have a period of 14 calendar days from the conclusion of the contract to withdraw without justification.

In digital service contracts whose provision has begun with the express consent of the Customer and with their acknowledgment that they will lose the right of withdrawal once the service is fully executed, this right may not apply in accordance with current regulations.

In B2B contracts (between professionals or entrepreneurs), the parties expressly agree on the non-application of the right of withdrawal provided for consumers.

7. Customer obligations

The Customer undertakes to:

  • Use the service in accordance with these Terms, current legislation, and good practices.
  • Guarantee the legitimacy and lawfulness of the documents, data, and content uploaded to the service, as well as the ownership or authorization to process them.
  • Safeguard access credentials and notify Bravae of any unauthorized use.
  • Refrain from activities that damage, overload, or degrade the service, as well as from attempting to access unauthorized environments or data (including other tenants).
  • Not use the service for illegal, fraudulent, or public-order contrary purposes.

8. Intellectual property

Bravae retains all intellectual and industrial property rights over the platform, software, models, interfaces, documentation, trademarks, and other elements made available to the Customer for the use of the service. Contracting does not imply transfer of such rights.

The Customer retains ownership of the content, documents, and data uploaded to the service. They grant Bravae only the necessary licenses to provide the contracted service (host, index, process) and under the privacy and security guarantees described in the Privacy Policy.

9. Suspension and termination

Bravae may suspend the service totally or partially, with prior communication when possible, in the following cases:

  • Non-payment of amounts due.
  • Substantial breach of Customer obligations.
  • Improper use of the service that compromises the security or integrity of the platform or other customers.
  • Legal obligation or request from competent authority.

In case of serious or repeated breach, Bravae may terminate the contract without prejudice to the right to claim damages and losses caused.

10. Availability, support, and SLA

Bravae will provide the service with due diligence and apply reasonable measures to guarantee continued availability, without this implying an absolute guarantee of the absence of interruptions due to maintenance, force majeure, failures of third-party providers, or other causes beyond its control.

For Enterprise plans or with specific SLA, the conditions of availability, response time, and compensations will be governed by the specific agreement signed with the Customer.

11. Limitation of liability

To the maximum extent permitted by law, Bravae shall not be liable for indirect damages, loss of profits, loss of data, business interruptions, or any other consequential damages arising from the use or impossibility of use of the service. In the event of a resolution attributing liability, the parties hereby agree that it shall in any case be limited to a maximum of the amount effectively paid by the Customer in the three (3) months prior to the event giving rise to the claim, corresponding to the last quarterly payment of the service.

These limitations shall not apply to damages caused by Bravae's willful misconduct or gross negligence, or to liabilities that cannot be limited under the law.

12. Data protection

Personal data processing is regulated in our Privacy Policy. When Bravae acts as data processor on behalf of the Customer, the parties shall sign the corresponding data processing agreement (DPA) in accordance with article 28 of the GDPR.

13. Modification of the Terms

Bravae may modify these Terms for operational, legal, or regulatory reasons, communicating changes with at least 30 days notice to Customers with active subscription. Continued use of the service after the entry into force of the new Terms will imply their acceptance.

14. Assignment

The Customer may not assign the rights and obligations arising from these Terms to third parties without the prior written consent of Bravae. Bravae may assign its contractual position in cases of corporate operations (merger, demerger, sale of assets), notifying the Customer.

15. Notifications

Communications between the parties will be made by email to the addresses provided in the Customer's account and to customer.service@bravae.com by the Customer. Notifications shall be deemed effective on the date of sending.

16. Applicable law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any controversy arising from the interpretation or compliance of the same, the parties expressly waive any other jurisdiction that may correspond to them and submit to the jurisdiction and competence of the Courts and Tribunals of the city of Barcelona, Spain.

When the Customer is a consumer, controversies will be submitted to the courts corresponding according to consumer and user protection regulations.

17. Integral documents

The following form an integral part of these Terms:

General terms · Bravae · Bravae