1. Owner identification
In compliance with article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the user is informed that the owner of the website bravae.com is:
- Company name: Bravae Business Services, S.L.
- Tax ID: B65449522
- Registered office: Av. Diagonal, 497 — 5th floor (FeuDuNord), 08029 Barcelona, Spain
- Registry details: [pending publication — registration in the Mercantile Registry of Barcelona]
- Email: customer.service@bravae.com
- Website: bravae.com
2. Purpose and terms of use
This Legal Notice governs access, browsing, and use of the website, as well as the responsibilities arising from the use of its content. Access to the site implies unreserved acceptance of these terms.
The user undertakes to make appropriate use of the content and services offered through the site and, by way of example but not limitation, not to use them for:
- Engaging in illegal, illicit activities or those contrary to good faith and public order.
- Distributing content or propaganda of a racist, xenophobic, illegal pornographic nature, advocating terrorism, or violating human rights.
- Causing damage to physical or logical systems of the owner, its suppliers, or third parties; introducing or distributing computer viruses or any other physical or logical systems capable of causing the aforementioned damage.
- Attempting to access and, if applicable, use the email accounts of other users and modify or manipulate their messages.
3. Intellectual and industrial property
All content of the website (texts, images, videos, code, design, logos, trademarks, and other distinctive signs) is owned by the site owner or by third parties who have authorized its use, and is protected by Spanish and international intellectual and industrial property regulations.
Reproduction, distribution, public communication, transformation, making available, and any other form of exploitation, by any means, of all or part of the content is expressly prohibited without prior written authorization from the owner.
Use of the site does not imply the granting of any license or authorization regarding intellectual or industrial property rights.
4. Disclaimer of liability
The owner makes its best efforts to avoid errors and, where applicable, to repair or update them as soon as possible. However, it cannot guarantee the absence of errors or that the content of the site is permanently up to date.
The owner shall not be liable for damages that the user may suffer arising from access to the site or from the impossibility of providing the service, nor for errors or omissions in published content, technical failures, service interruptions, or suspensions due to force majeure.
If the site contains links to third-party websites, the owner assumes no responsibility for the content, information, or services that may appear on such sites.
5. Personal data protection
The processing of personal data that the user provides through the site is governed by our Privacy Policy and our Cookie Policy, which form an integral part of this Legal Notice.
6. Modification of terms
The owner reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as this Legal Notice, for operational, legal, or regulatory reasons.
7. Applicable law and jurisdiction
These terms are governed by Spanish law. The parties expressly waive any other jurisdiction that may correspond to them and submit to the jurisdiction and competence of the Courts and Tribunals of the city of Barcelona, Spain.
In relations with consumers, the provisions of consumer and user protection regulations shall apply.
8. Contact
For any inquiries about this Legal Notice, you may write to us at customer.service@bravae.com.
9. Confidentiality of customer information
Bravae undertakes to maintain the confidentiality of all information, documentation, data and knowledge that the Customer shares in the context of the service provision, including corporate documents, indexed content, configurations and communications.
This obligation includes:
- No disclosure to third parties, except to authorized subprocessors strictly necessary to provide the service (hosting, infrastructure, AI models), under the terms described in section 5 of the Privacy Policy.
- No commercial use outside the contracted service.
- No use of the Customer's information to train general AI models of Bravae or third parties.
- Technical and organizational measures: encryption in transit and at rest, role-based access control, data isolation per tenant.
- Duration: throughout the contractual relationship and for a period of three (3) years after its termination.
Excluded from the confidentiality obligation: information that is in the public domain, information the Customer has expressly authorized to disclose, and information required by a competent authority under applicable law.
10. Information processing for managed services
This clause applies to those services contracted by the Customer in which Bravae assumes operational responsibility for the setup, configuration and commissioning of the private AI assistant (hereinafter, "managed services"), including packages with managed setup and analogous complementary services.
The Customer expressly authorizes Bravae to:
- Receive corporate documentation through the agreed channels (storage services, file transfer, email, or others).
- Process such documentation for the exclusive purpose of providing the service: order it, prepare the corpus, create the Customer's private tenant, upload and index the documentation, generate embeddings and vector knowledge base, configure the AI assistant and validate its operation.
- Store the processed documentation in the Customer's per-tenant private infrastructure during the term of the service.
Within the framework of these managed services, Bravae acts as a data processor within the meaning of article 28 of the GDPR, on behalf of the Customer who acts as data controller.
The Customer warrants ownership and legitimacy of the shared documents, including where applicable the rights over personal data contained therein.
Authorized subprocessors: the providers listed in section 5 of the Privacy Policy.
Return and deletion: at the end of the service or upon Customer's request, Bravae will return or delete the processed documentation according to the Customer's instructions, unless regulations require its retention.
Upon Customer's express request, the parties may execute a specific additional Data Processing Agreement (DPA) under article 28 of the GDPR.
11. Payment methods and suspension for non-payment
Customer payments are processed through Stripe. The Customer may select from the payment methods enabled at the checkout step (card, Stripe Link, SEPA Direct Debit, ACH Direct Debit, among others).
Card and Stripe Link payments are confirmed immediately. SEPA Direct Debit (Europe) and ACH Direct Debit (United States) are authorized bank transfers with a typical confirmation period of one to five (1–5) business days.
To provide an immediate service experience, Bravae activates access to the service (private tenant, AI assistant, and workspace) instantly upon checkout, without waiting for bank debit confirmation.
Notwithstanding the foregoing, Bravae reserves the right to suspend access to the service and delete the Customer information uploaded to its tenant if payment is not confirmed by the chosen method within a maximum of three (3) business days from the checkout date. Suspension and deletion will be notified to the Customer by email with reasonable prior notice, and the Customer may regularize the payment to reactivate the service within the same period.
This clause applies to all plans (Pro, Pro+) and to packages with managed setup (Bravae Private AI Starter Pack).
